Disclaimer

The information on this website is for educational purposes only, and it not intended to diagnose, treat, cure or prevent any disease.

When in doubt, always consult your health care professionals.

Exchange & Return Policy

The Vision Therapy Eyewear has a 30-day money-back customer satisfaction guarantee. In the unlikely event that you are not happy with our product, follow the steps outline below for returns or exchange.

Exchange & Return Process

1. Locate the email that Natural Vision sent you after the completion of your order online (it is from “” Your order receipt  from naturalvision.com.ph”.

2. Forward the email back to orders@naturalvisionphp.gmail.com indicating:
a. Items that you are returning or exchanging
b. Reason for the return or exchange
c. For exchange, list clearly the new item’s model number

3. Print out both emails in Steps 1. and 2.

4. Mail the items (and printed emails in Step 3.) back to:

Natural Vision Therapy

Phipippines

5. It may be a good idea to pay for the postal service that provides receipt acknowledgement as proof that the items have been shipped out in case they go missing during transit.

6. Upon receipt of your items, we will process your request for exchange or refund your money back to how it was paid originally (Credit card, or Pay Pal)

7. We will email you once we have processed your request so as to keep you informed.

Additional Notes – Shipping

The customer is responsible for the cost of shipping charges for returns, exchange or refunds. Natural Vision Therapy will cover the shipping cost to replace a defective item.

All products returned must: be 100 percent complete, contain all original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

We recommend you use a carrier that can provide you with proof of delivery for your protection.

Delivery Schedule

Estimated delivery time for most shipping is 7-14 business days, depending on delivery zone.

International Orders

Please note that customs officials of any country are authorized to, and sometimes do open packages for inspection. We cannot accept responsibility for any orders delayed, confiscated or seized by foreign customs or governments. Contact customs officials in your country for the best information on how your order will be handled by them.

Customs duties may or may not be imposed by customs officials in your country. These fees are your responsibility, and are not included in our shipping charges. Our customers tell us that fees are not collected consistently on small parcels.

International shipping rates will be determined at the time of your order automatically. Natural Vision Therapy will notify you via email should there be any additional shipping charges before shipping.

Natural Vision Therapy is not responsible for any additional VAT, broker, duty or taxes on any International order.

Delivery time will vary for each international location and method of shipment.

Contact Us

If necessary, you can contact us in our respective countries. Please see click on “Contact” tab / page to email us or leave us with your phone number. We will get back to you within 2 business days.